Privacy Policy | TopTubs Lincolnshire

This policy explains how TopTubs Lincolnshire Ltd collects, uses and protects your personal data when you use our website or services. We are committed to protecting your privacy in accordance with the UK GDPR and the Data Protection Act 2018.

Who we are

TopTubs Lincolnshire Ltd is a hot tub servicing, repair and installation business based in Lincolnshire, England. We are the data controller for the personal information we collect.

Our registered office is: 13 Osbourne Drive, Holton-Le-Clay, North East Lincolnshire, DN36 5DP. Company No. 16277048.
You can contact us at: enquiries@toptubslincolnshire.co.uk or by calling 01472 400673.

What information we collect

We may collect and process the following personal data:

Contact information — your name, email address, phone number and postcode, when you submit an enquiry through our contact form
Service information — details about your hot tub, the nature of your enquiry, and any job history relating to work we carry out for you
Communication records — emails, WhatsApp messages and phone call records relating to our services
Payment information — processed securely through third-party providers; we do not store card details
Website usage data — anonymised analytics data about how you use our website (if analytics are enabled)

How we use your information

We use your personal data for the following purposes:

To respond to your enquiries and provide quotes
To book, carry out and follow up on hot tub services and repairs
To send service records and invoices
To manage ongoing maintenance contracts
To comply with legal obligations

Our lawful basis for processing your data is legitimate interests (to provide the services you have requested) and, where applicable, contract performance.

How long we keep your data

We retain customer records for up to 6 years after the last transaction, in line with HMRC requirements. Enquiry data from people who do not become customers is deleted within 12 months.

Who we share your data with

We do not sell your personal data. We may share it with:

Jobber — our field service management software (jobber.com), used to manage bookings and invoices
Cloudflare Pages — our website host (cloudflare.com)
Web3Forms — our contact form processor (web3forms.com)
GoCardless — for processing Direct Debit payments where applicable
HMRC and legal authorities — where required by law

All third-party providers are required to handle your data in accordance with UK GDPR.

Your rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Correct inaccurate data
Request deletion of your data (subject to legal retention requirements)
Object to processing of your data
Request restriction of processing
Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113

To exercise any of these rights, please contact us at enquiries@toptubslincolnshire.co.uk.

Website cookies

Our website may use cookies for basic functionality. Please see our Cookie Policy for full details.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised. Continued use of our website after changes constitutes acceptance of the updated policy.