Help Centre

Hot tub guides &
real answers.

26 articles written by our engineers. Whether you're fixing it yourself or want to understand what's going on before you call.

Maintenance

4 articles

5 min read

How to Change a Hot Tub Filter

Step-by-step guide to changing your hot tub filter cartridge.

7 min read

How to Drain and Refill Your Hot Tub

When to do it, what to clean, and how to get the water balanced again.

5 min read

How to Clean Hot Tub Jets

Step-by-step guide to cleaning blocked or reduced-flow jets.

5 min read

Hot Tub Cover Care — When to Repair and Replace

How to spot waterlogging, extend cover life and choose a replacement.

Water Care

6 articles

8 min read

Hot Tub Water Chemistry: A Beginner's Guide

Everything you need to know about pH, alkalinity, chlorine and more.

4 min read

How to Shock a Hot Tub

What shocking does, chlorine vs non-chlorine, and how to do it properly.

6 min read

Cloudy Hot Tub Water — Causes and Fixes

The most common causes of cloudy water and how to fix them fast.

4 min read

Foamy Hot Tub Water — Why It Happens

Why hot tubs foam and how to get rid of it for good.

5 min read

Green Hot Tub Water — Causes and Fixes

Why water turns green and how to treat algae quickly and safely.

5 min read

Hot Tub Smells — What They Mean

Chlorine, musty and egg smells explained and how to get rid of them.

Repairs

4 articles

6 min read

Hot Tub Error Codes — What They Mean

Common FLO, OH, DR and HL error codes explained.

6 min read

Hot Tub Not Heating — What to Check First

Common causes of heating failure and what you can check yourself.

6 min read

Hot Tub Leaking — How to Find It

How to locate a hot tub leak and what to do about it.

5 min read

Hot Tub Pump Not Working — Diagnosis Guide

Pump faults, strange noises and what the fix involves.

Seasonal

2 articles

5 min read

Winterising Your Hot Tub

Should you keep it running or shut it down? Everything UK owners need to know.

5 min read

Using Your Hot Tub in Winter

Keeping costs down, freeze protection and why winter is the best time.

Heat Pumps

1 article

7 min read

Air Source Heat Pumps for Hot Tubs

How they work, how much you can save, and choosing the right model.

Energy & Efficiency

1 article

6 min read

Hot Tub Running Costs — How to Reduce Them

How much does a hot tub cost to run? Practical tips to cut your bill.

Swim Spas

1 article

7 min read

Swim Spa Maintenance — A Complete Guide

Water chemistry, filtration and servicing for swim spas.

Buying Advice

2 articles

8 min read

Buying a Hot Tub — What to Know First

Running costs, placement, installation requirements and what to avoid.

6 min read

Hot Tub Installation — What's Involved in the UK

Base requirements, electrical supply, planning permission explained.

Safety & Health

3 articles

5 min read

Hot Tub Safe Use — Health Guidelines

Pregnancy, children, medication and time limits — UK health guidance.

4 min read

Hot Tub Chemical Storage and Safety

How to store chemicals safely, what not to mix, and spill response.

6 min read

Legionella in Hot Tubs — Risk and Prevention

How Legionella grows, how to prevent it, and when testing is needed.

Commercial

1 article

6 min read

HSG282 Compliance for Holiday Let Hot Tubs

Legal requirements for commercial hot tub operators in the UK.

Technical

1 article

5 min read

Balboa vs Gecko Control Systems

What's the difference and does it matter when buying a hot tub?

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